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Global Overseas Compatriot Service Digital Platform

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上架日:2021/03/30
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2021/03/30

In order to enhance the OCAC's contact with and services given to overseas compatriots around the world, using the free cross-border contact characteristic of LINE to provide overseas compatriots a convenient single contact window, the OCAC is promoting the Global Overseas Compatriot Service Digital Platform program. By establishing a OCAC LINE switchboard and LINE account for 37 of the OCAC's overseas offices, using sound, graphics and images, the OCAC will provide overseas compatriots with enquiry, petition, suggestion etc. related services; through the 38 LINE accounts of the OCAC and overseas compatriot affairs offices, overseas compatriots will be linked to Taiwan, forming a platform that will bring overseas compatriots together and make Taiwan stronger.

Program aim: using the free cross-border contact characteristic of LINE to provide overseas compatriots a convenient single contact window to enhance the OCAC's contact with and services given to overseas compatriots around the world, linking overseas compatriots and Taiwan, forming a platform that will bring overseas compatriots together and make Taiwan stronger.

Service hours: the working time of the OCAC LINE switchboard and the 37 LINE accounts for the OCAC's overseas compatriot affairs offices (please see the digital name cards)

Service items:

The OCAC LINE switchboard will be responsible for enquiries, petition and suggestions.

The 37 OCAC LINE accounts of overseas compatriot affairs offices will be responsible for local enquiries, petition and suggestions relating to local overseas compatriot affairs.

Service process:

The OCAC LINE switchboard and the 37 OCAC LINE accounts of overseas compatriot affairs offices will process the enquiry, petition or suggestion received from an overseas compatriot then, according to complexity, give a reply about the related handling situation through the digital switchboard.

The user only has to directly scan the QR-Code to become a LINE friend and can then make enquiries, petition or make suggestions through the LINE special line. Overseas compatriots worldwide are invited to make good use of this service.

Please scan the QR-Code or click on the following link to become a friend

    QR-Code